1. Scope
Website templates, custom software and website development, related maintenance, and account, order, payment and support features.
2. Rules for this product
Review previews, package, licence and delivery status for templates and digital content. Being digital does not by itself remove statutory rights. For delivered content or work already started, defects, actual performance, terms clearly agreed when ordering and statutory rights must all be considered. Cancellation, changes and milestone settlement for custom work or maintenance follow the agreed contract; refund amounts and timing depend on the order and the resolution lawfully confirmed.
3. Making a request
Contact product support or the listed email with an order reference if any, issue description, time and necessary evidence. Do not send passwords, verification codes, full card details or unrelated patient data. Payment is not proof of delivery, and a request is not an approved refund or remake; actual records must be checked.
4. Resolution and statutory rights
A resolution should state responsibility, remedy, amount and currency if relevant, required materials and next steps. Refund routes and settlement timing depend on the actual payment channel and agreement, and actual processing confirmation. Neither platform policy nor a separate contract removes non-waivable rights under applicable law.